966win Terms and Conditions – Official Platform Terms of Use

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the 966win platform, accessible via our official website and mobile app. These Terms take effect as soon as you click the "Register" button, access your account, or use any feature of the platform.

If you do not agree with any part of these Terms, you are advised not to use the 966win platform. Continued use of our platform following any amendment to these Terms constitutes your acceptance of the latest version.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy which together form the entire agreement between you and 966win.

2 User Eligibility

To use the 966win platform, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Having the legal capacity to enter into a binding agreement.
• Not an individual who has been banned or blocked from using online gaming platforms.
• Not registering on behalf of another person or using a false identity.
• Not an employee, contractor, or immediate family member of a 966win employee.

3 Account Registration

Each user is only permitted to own one (1) account only on the 966win platform. Creating additional accounts, whether using a different name, phone number, or email address, constitutes a serious violation of these Terms.

During the registration process, you are required to:

• Providing your full name exactly as it appears on your official identification document.
• Using an active phone number that belongs to you.
• Setting a strong password and not disclosing it to any party.
• Completing the KYC verification process when required, including uploading valid identification documents.

966win reserves the right to reject any registration application without providing a reason. Accounts inactive for more than 12 consecutive months may be archived at the platform's discretion.

4 Deposit & Withdrawal

966win supports a range of secure, licensed payment methods to make your transactions easy:

• Deposit: FPX, DuitNow, local bank transfer, and selected e-wallets. Deposits are processed instantly within 1–5 minutes.
• Withdrawal: Processed within 30 minutes to 2 hours once KYC verification is complete and wagering requirements are met.
• Minimum and maximum deposit limits are stated on the deposit page and are subject to change from time to time.
• Withdrawals may only be made to a bank account or e-wallet registered under the same applicant's name.

966win reserves the right to suspend any withdrawal suspected of involving fraud, money laundering, or a breach of terms until an investigation is complete. In such cases, our team will contact you through your registered channel.

5 Bonus & Promotions

All bonuses, promotions, and special offers provided by 966win are subject to the wagering requirements and specific rules stated alongside each offer. In general:

• Welcome bonuses, reload bonuses, and cashback each carry their own wagering requirements that must be met before a withdrawal is permitted.
• Bonuses may not be transferred, sold, or shared with other users.
• Using multiple accounts to claim bonuses repeatedly is strictly prohibited and will result in the termination of all associated accounts.
• 966win reserves the right to reclaim any bonus awarded in error or as a result of a technical fault.
• All decisions regarding bonus eligibility are final and are at the sole discretion of 966win.

6 Game Rules

All games on the 966win platform — including fish shooting, slots, live table games, sports betting, and e-sports — operate using an independently verified RNG (Random Number Generator) system. This ensures every game outcome is random, fair, and tamper-proof.

• Each game has specific rules that can be found on its respective game information page.
• In the event of a technical disruption during gameplay, the affected round will be voided and the bet returned.
• Results displayed on screen are final once confirmed by the 966win server.
• The use of third-party software, bots, or any automated tools for gameplay is strictly prohibited.

7 User Conduct

966win users are required to behave respectfully and responsibly while using the platform. The following are strictly prohibited:

• Using offensive, threatening, or harassing language toward support staff or other users.
• Attempting to hack, attack, or disrupt 966win systems and servers.
• Spreading false or misleading information about the platform to the public.
• Registering or operating using another individual's identity without authorization.
• Engaging in any activity that violates applicable laws in Malaysia.

966win reserves the right to pursue legal action against any user who commits cybercrime or fraud through our platform.

8 Account Security

You are solely responsible for keeping your account login credentials secure. 966win recommends the following steps:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings.
• Never share your password with anyone, including 966win staff — we will never ask for your password.
• Log out of your account after every session, especially when using a public or shared device.
• Contact 966win customer support immediately if you suspect any suspicious activity on your account.

966win is not liable for any loss resulting from a user's own negligence in safeguarding their account credentials.

9 Account Suspension & Termination

966win reserves the right to suspend or terminate any user account without prior notice under the following circumstances:

• Confirmation that the user is under 18 years of age.
• Ownership of multiple accounts by the same individual.
• Proven fraudulent activity, money laundering, or bonus abuse.
• Violation of any section of these Terms and Conditions.
• Requests from legitimate law enforcement agencies.

In the event of a legitimate termination (not caused by a breach), any eligible account balance will be returned to the user once the investigation is complete. Users may also close their own account at any time by contacting our support team.

10 Liability Cap

966win is not liable for any loss or damage arising from:

• Service disruptions caused by system maintenance, cyberattacks, or circumstances beyond our control (force majeure).
• Unfavourable game outcomes that form part of the inherent risk of betting activities.
• Loss of internet connection or user device failure during a gaming session.
• Losses arising from unauthorised access caused by the user's own negligence.

966win's total liability to any user under any circumstance is limited to the amount deposited by that user in the 30 days preceding the claim.

11 Privacy & Data Protection

The collection, use, and storage of your personal information is governed by 966win Privacy Policy which forms part of these Terms. By using the platform, you agree to the data practices described in our Privacy Policy.

In short, we collect only the information necessary, store it securely using industry-standard encryption, and do not sell or transfer your data to third parties without your consent except as required by law.

12 Responsible Gaming

966win is fully committed to responsible gaming practices. We provide the following tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Cap the maximum amount you can lose within a set period.
• Account Timeout: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Choose to permanently self-exclude from the platform.

For more information and assistance, please visit the Responsible Gaming If you or someone you know is experiencing gambling-related issues, please seek professional help immediately.

13 Terms Amendment

966win reserves the right to modify, add, or remove any part of these Terms at any time at our sole discretion. For significant amendments, we will:

• Displaying a clear amendment notice on the platform's homepage for at least 7 days before the changes take effect.
• Sending notifications to the email address or phone number registered to your account.
• Updating the "Last Updated" date at the top of this page.

Continued use of the 966win platform after the effective date of any amendment constitutes full acceptance of the revised Terms. It is your responsibility to review this page periodically.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the 966win team is always ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on our platform.
• Support Email: [email protected] (displayed as text only)
• Response Time: Most enquiries are resolved within 1–4 hours during operating hours.

For frequently asked questions, please visit the FAQ which contains answers to the most frequently asked questions by 966win players.