966win's Commitment to Your Privacy
Six core pillars of personal data protection that we practise every day.
High-Level Encryption
All data transmitted between your device and 966win servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Secure Data Storage
Your personal information is stored on secure servers protected by multi-layered firewalls and 24-hour threat monitoring. No data is left exposed.
No Data Selling
966win does not sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent.
Full User Control
You have the right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Legal Compliance
The 966win Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure your data is always processed in accordance with the applicable legal framework.
Breach Notification
In the event of a data breach, 966win is committed to notifying affected users in a timely manner and taking immediate remedial action.
Important Note: This Privacy Policy forms part of the agreement between you and 966win. By using our platform, you acknowledge that you have read and understood how we handle your personal information as described in this document.
1 Introduction
966win ("we", "Platform") respects the privacy of every user who accesses our website and mobile app. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use 966win services.
We believe transparency is the foundation of trust. That's why we explain every aspect of how we handle your data in plain language — no confusing legal jargon. If you have any questions after reading this policy, our support team is always here to help.
This policy applies to all registered 966win users in Malaysia and covers all interaction channels — including the official website, Android app, iOS app, and communication via email or live chat.
2 Information We Collect
966win only collects information necessary to provide safe, fair, and effective services. The following are the categories of information we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Registration form, KYC verification |
| Contact Information | Phone number, email address | Account registration |
| Financial Data | Bank name, account number (partially masked) | Deposit & withdrawal process |
| Technical Data | IP address, device type, browser version | Automated system logs |
| Usage Data | Games played, session duration, wagering history | Activity on the platform |
| Communication Data | Support chat records, incoming emails | Interactions with the support team |
We do not store your full credit or debit card numbers. All payment transactions are processed through licensed payment gateways that maintain their own PCI-DSS security standards.
3 How We Use Your Data
The information we collect is used responsibly for the following purposes:
- Account Management: Creating, verifying, and securely maintaining your user account.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions in your account.
- Identity Verification (KYC): Ensuring all users meet the required age and legal eligibility criteria.
- Platform Security: Detecting and preventing fraud, hacking, system abuse, and other illegal activities.
- Customer Support: Responding to enquiries, resolving complaints, and providing technical support.
- Service Improvement: Analysing usage data to improve the gaming experience and platform interface.
- Official Communications: Sending important account notifications, selected promotions, and platform updates.
- Legal Compliance: Fulfilling legal obligations and complying with directives from competent authorities.
We do not use your data for automated decision-making that significantly affects you without human involvement. All decisions related to account suspension are reviewed by our team.
4 Sharing Information with Third Parties
966win does not sell or rent your personal data. However, we may share your information with the following parties under limited circumstances:
- Payment Service Provider: Licensed payment gateways required to process your financial transactions.
- KYC Provider: Third-party identity verification services that help us validate user identification documents.
- Cloud Infrastructure Provider: Cloud servers and computing services that store data under strict confidentiality agreements.
- Legal Authorities: Government agencies or law enforcement when required by court order or Malaysian law.
- Audit & Compliance: Independent auditors who verify that our operations comply with industry standards.
Our Commitment: All third parties working with 966win are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes. We do not allow them to use your data for their own interests.
5 Cookies & Tracking Technologies
966win uses cookies and similar tracking technologies to enhance user experience and ensure platform security. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve its design and functionality.
- Functional Cookies: Saving user preferences such as language and display settings for a more personalised experience.
- Analytics Cookies: Used to understand traffic patterns and help us make data-driven decisions.
You can manage cookie settings through your internet browser. However, disabling certain cookies may affect platform functionality. Continued use of the 966win platform is considered consent to our use of essential cookies.
6 Data Security
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
- Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols.
- Stored data is encrypted using AES-256 for sensitive information.
- Role-based access control — only authorised staff may access user data.
- Real-time threat monitoring and 24/7 intrusion detection systems.
- Regular security audits conducted by accredited independent parties.
- Two-factor authentication (2FA) is available for all user accounts.
- Mandatory information security training for all 966win staff.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take personal precautions as well, such as using a strong password and enabling 2FA.
7 Your Rights Regarding Personal Data
As a 966win user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
Right to Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request correction without undue delay.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer.
Right to Restriction
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the rights above, please contact the 966win support team via live chat or email. We will process your request within 14 business days.
8 Data Storage & Retention Period
966win retains your personal data only for as long as needed to fulfil the purpose of collection or to comply with legal requirements. Generally:
- Active Account Data: Retained for as long as your account is active and for a minimum of 7 years after account closure, for legal compliance purposes.
- Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial legal requirements.
- Communication Logs: Support chat records and emails are retained for 2 years.
- Technical Log Data: System and activity logs are retained for 90 days for security and investigation purposes.
- Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed; persistent cookies have a set expiry period.
When data is no longer needed, it will be securely deleted or anonymised using industry-standard methods.
9 Children's Privacy
The 966win platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, such data will be deleted immediately and the associated account will be terminated. If you believe a minor has registered on our platform, please contact us right away.
10 Third-Party Links
The 966win platform may contain links to third-party websites or services. This Privacy Policy applies only to the 966win platform and does not cover the privacy practices of external websites.
We recommend that you read the privacy policy of every website you visit. 966win is not responsible for the privacy practices or content of third-party websites that may be accessed through our platform.
11 Privacy Policy Amendments
966win reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make significant changes:
- The "Last Updated" date at the top of this page will be revised accordingly.
- Notifications will be displayed on the platform and/or sent to your registered email address.
- For significant amendments, we may require your renewed consent before you continue using the platform.
We encourage you to review this page periodically to stay informed about how we protect your information.
12 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 966win Data Protection Officer (DPO):
- Live Chat: Available 24/7 via the chat icon on our platform — the fastest way to get a response.
- Email: [email protected] (displayed as text only)
- Response Time: Privacy complaints will be processed within 14 business days.
For general enquiries about the platform, you may also visit the FAQ us. Further information on user rights and responsibilities can also be found on the Terms and Conditions.
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